Category
5 articles
UK teams launch new workflows with fanfare and retire old ones with a shrug. That leaves ghost processes in inboxes, onboarding docs and muscle memory. A proper retirement plan is less morbid than it sounds, and far cheaper than duplication.
AI agents now update records, send emails and make small calls without anyone clicking approve. That's fine — until nobody can say who owns the thing. This piece argues for named owners, escalation paths and audit trails before the automation quietly takes accountability with it.
We version-control code and documents, but the processes that run the business often change without a record. A simple workflow change log—who changed what, why, and what broke—can cut rework and make transformation auditable without adding another dashboard.
Another quarter, another AI pilot that is 'going well' and has been extended to gather more evidence. Pilot purgatory is not an innovation problem — it is a decision problem, and it is costing UK organisations money and credibility. Here is a blunt exit framework: scale, stop or rework.
Technical debt has a dashboard, a vocabulary and a line in the board pack. Change debt has none of those things — just tired teams quietly disengaging. Here's the case for treating adaptability as a finite budget that gets audited, allocated and defended.